Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of Crescendo Social: AI Job Hunter, a mobile, browser-extension, and web application (the “Service”) owned and operated by Crescendo Social(“Crescendo Social”, “we”, “our”, or “us”). By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Crescendo Social: AI Job Hunter is an independent product of Crescendo Social and is not affiliated with, endorsed by, or associated with any other business, brand, or product that shares the word “Crescendo” in its name.

These Terms apply to all users. We may update them at any time. Continued use after changes are posted means you accept the updated Terms.

2. Eligibility

You must be at least 13 years old to use Crescendo Social: AI Job Hunter. By using the Service, you represent that you meet this requirement and that the information you provide is accurate and truthful.

3. Your Account

• You are responsible for maintaining the security of your account credentials
• Notify us immediately at hello@crescendosocial.com if you suspect unauthorized access
• One account per person - you may not create accounts on behalf of others without their consent
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Plans, AI Credits & Subscriptions

Crescendo Social: AI Job Hunter operates on a three-tier plan structure (Free, Standard, and Pro). AI-powered features (resume analysis, resume optimization, cover letter generation, interview preparation, rejection analysis, AI contact discovery, and other AI tools) consume AI credits (“Credits”). The current allowances, feature access, and per-tier limits are listed on our pricing page, which is the authoritative reference and may be updated from time to time.

Plan-tier feature access. Some features are reserved for paid plans. Examples currently include AI resume optimization, AI cover letter generation, and the full interview preparation suite (Standard and above); AI contact discovery and the comprehensive Interview Full Kit (Pro only). Holding sufficient Credits alone does not grant access to a feature reserved for a higher plan. The pricing page is the authoritative list of plan-gated features.

Grandfathered (“legacy”) access for existing users. Accounts created before May 23, 2026retain the feature access and quotas that applied at the time of signup (“legacy access”). Legacy access stays in place as long as the account remains active and in good standing. New plan-tier rules described on the pricing page apply to all accounts created on or after May 23, 2026, and to legacy accounts that are deleted and re-created.

• Free accounts receive a starting allocation of Credits upon registration. Credit allowances and any monthly refill behavior are described on the pricing page
• Premium subscriptions and additional Credit packs may be purchased through Google Play or our supported payment partners
• Daily Pulse, including career tips, peer benchmarks, Market Signals, and Company Pulse, is available to paid subscribers only and may be delayed or prioritized differently by plan
• Per-plan quotas (such as the maximum number of tracked applications, stored resumes, and stored cover letters) are enforced at the time you attempt to exceed them and are listed on the pricing page
• Subscriptions & Auto-Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. Manage or cancel directly through your Google Play account or web billing settings
• Refunds: We offer a 14-day money-back guarantee on initial subscription purchases. After 14 days, subscriptions are non-refundable for the current billing period; you can cancel anytime to stop future renewals. See our full Refund Policy for platform-specific instructions (Google Play and web). EU, UK, and EEA customers retain their statutory rights as described in Section 14.
• Credits are non-transferable and have no cash value
• Credits do not expire while the account remains active. They are not refunded once consumed by a completed AI operation
• If an AI operation fails before completion due to a service error on our side, Credits will not be deducted (or will be automatically refunded to your balance)
• We may modify plan structure, included features, and Credit costs from time to time. Changes affecting paid subscribers will be communicated in advance through in-app notice or email

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to bypass, circumvent, or exploit the AI credits system or subscription limits
• Upload malicious content, viruses, or harmful code
• Attempt to reverse engineer, decompile, or extract source code from the app
• Use automated means (bots, scrapers) to access the Service
• Impersonate any person or entity
• Upload content that infringes the intellectual property rights of others
• Use AI features to generate misleading, fraudulent, or harmful content
• Use AI contact discovery, outreach drafts, or contact information to spam, harass, mass-message, deceive, or pressure recruiters, hiring managers, employees, or any third party
• Use contact discovery in a way that violates LinkedIn, job boards, employer websites, email providers, or other third-party platform rules
• Share or resell access to your account

Contact discovery and outreach: AI-discovered contacts are provided to help you make respectful, relevant professional connections. You are responsible for reviewing any suggested contact or outreach message before using it and for complying with applicable laws and third-party platform rules.

Third-Party Content & URL Import: When using features that import data from external job boards or websites, you represent that you have the right to access and import that data. You are solely responsible for ensuring your use of such features complies with the terms of those third-party sites.

6. Your Content

You retain ownership of all content you upload or create in Crescendo Social: AI Job Hunter - including your resumes, job application notes, profile preferences, and career data (“Your Content”).

By using the Service, you grant Crescendo Social a limited, non-exclusive, worldwide license to store, process, and transmit Your Content solely as necessary to provide the Service features you request (for example, sending your resume to our AI provider for analysis or using your profile preferences and application metadata to personalize in-app features such as Daily Pulse).

We do not claim ownership of Your Content, do not sell it to third parties, and do not use it to train AI models.

7. AI-Generated Content

You acknowledge that you are interacting with an AI system. AI features in Crescendo Social: AI Job Hunter generate content (analysis results, optimized resumes, quiz questions, cover letters, contact suggestions, and similar outputs) based on your inputs. You acknowledge that:

• AI-generated content may not always be accurate, complete, or suitable for your situation
• You are responsible for reviewing all AI-generated content before using it in any application or communication
• Crescendo Social makes no guarantees about the outcome of your job search based on AI recommendations
• AI-generated content is provided as a tool to assist you and is not legal, financial, employment, or career advice
• AI features use third-party AI providers (including Google Gemini). We are not responsible for changes, downtime, or behavior of those upstream providers
• You agree not to use AI-generated content to misrepresent your qualifications, fabricate experience, or otherwise deceive employers or third parties

8. Intellectual Property

Crescendo Social: AI Job Hunter, its design, logo, trademarks (including “Crescendo Social: AI Job Hunter” and associated marks), and all non-user-generated content are owned by Crescendo Social and protected by applicable intellectual property laws. You may not use our branding without prior written permission.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Device-Native Features:Features relying on device hardware, such as biometric authentication (Face ID, Touch ID) or local notifications, depend entirely on the security and functionality of your device's operating system.

10. Limitation of Liability

To the fullest extent permitted by law, Crescendo Social shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including loss of employment, loss of data, or loss of profits - arising from your use of or inability to use the Service.

Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or $10 USD, whichever is greater.

11. Termination

You may delete your account through the app's settings. Active subscriptions must first be cancelled with Dodo Payments, Google Play, or the applicable app store, and the current paid period must end before deletion can proceed. Account deletion does not itself cancel a third-party subscription.

After successful deletion, live account data and uploaded files are removed as described in our Privacy Policy. Limited de-identified billing records may be retained for accounting, fraud prevention, refunds, disputes, or legal obligations, and backup or processor copies may take up to 30 days to age out.

Beginning August 1, 2026, free accounts may be automatically deleted after three months without a recorded sign-in or covered product activity. We provide at least 14 days' email notice, do not automatically delete accounts with active paid access, and will not perform the first automatic deletion before November 1, 2026.

We may suspend or terminate your account immediately, without notice, if you violate these Terms or if we determine your use poses a security or legal risk.

12. Governing Law

These Terms are governed by the laws of Sri Lanka, without prejudice to any mandatory consumer-protection rights you have under the laws of your country of residence. Any disputes shall first be resolved through good-faith negotiation.

EU, UK, and EEA consumersretain access to the courts and consumer-protection authorities of their habitual residence (under EU Regulation 1215/2012 “Brussels I-bis” and the UK equivalent). Nothing in these Terms limits any non-waivable consumer rights you have under your local law.

If a dispute cannot be resolved through negotiation and falls outside the consumer-protection scope above, disputes shall be subject to binding arbitration under applicable Sri Lankan arbitration rules.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes through the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

Material changes affecting paid subscribers (including price changes for current plans, removal of paid features, or changes to refund terms) will be announced by email with at least 7 days advance notice before the change takes effect, giving you the opportunity to cancel before being charged at the new price.

May 23, 2026 update.We introduced clearer plan-tier feature access (see Section 4) and a grandfather clause that preserves existing accounts' feature access. Existing accounts continue to operate under the access granted at signup; new tier rules apply to accounts created on or after this effective date. The current plan structure is published on the pricing page.

14. EU/UK/EEA Consumer Rights

If you are a consumer resident in the European Union, the United Kingdom, or the European Economic Area, you are entitled to additional protections under your local consumer-protection laws (including the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013).

Right of withdrawal. You have a statutory right to withdraw from a distance contract for digital services within 14 days of purchase. Our 14-day money-back guarantee (see Refund Policy) is designed to satisfy this right and is applied uniformly worldwide.

How to exercise your withdrawal right. Email us at hello@crescendosocial.com within 14 days of your subscription purchase. We will confirm receipt and process your refund through your original payment method within 14 days of receiving your request.

Service quality. Under the Digital Content Directive (EU 2019/770) and equivalent UK law, AI features must conform to the description on our pricing page. If an AI operation fails to deliver, credits are automatically returned to your balance with no action required from you.

Nothing in these Terms limits any consumer right you have under your local law that cannot be waived by contract.

15. Contact

Questions about these Terms? Reach us at: hello@crescendosocial.com

For dedicated billing, privacy, or general support channels, see our contact page.

Crescendo Social - A Sri Lankan product, built for the world.